| Summary |
Wan-Ling Tseng, 2008.06
Department of Transportation Technology and Management National Chiao Tung University
When job demands which worker faced are different with what they perceived, that would make them stressful. After a long time, job stress would injure people’s health, and affect their job attitude and behavior. Job Stress would also affect the group or organization behavior, so it was an important topic. The present study was based on the “Paradigm Stress Model”, the model including “Work Stressor”, “Stress Reaction”, “Moderator” and “Contextual Variables”. Previous studies already discussed much about moderators, but it was not enough. This study attempts to discuss the effects of “emotional intelligence (EI)” and “perceived institutional system”, and extended previous scholar’s theory to develop the “Institutional System Scale”. We formulated two hypotheses about the moderator effects, besides the three basic hypotheses of job stress model.
In order to test the hypotheses, we designed the questionnaire after pretest three times and used focus group meeting once. It included “work stressor”, “negative stress reaction”, “job satisfaction”, “emotional intelligence”, “perceived institutional system” and “individual information”. The survey was conducted with 593 urban bus workers as subjects, and the valid sample was 461.We use SEM and ANOVA to test the hypotheses. Major results are as follow:
- This study extended previous scholar’s theory to develop the “Perceived Institutional system scale”, and divide it into two dimensions: “Mars” and “Venus”. The result showed that scale had good reliability and validity, and was suitable for major type of institution system which workers perceived.
- The result showed that most of the “Work Stressor” and “Contextual Variables” significantly affect stress reactions.
- This study used multiple-group analysis to test moderate effects of emotional intelligence. The results showed that if worker with higher EI, the negative effects of work stressor on their job satisfaction was smaller, and the positive effects on their negative stress reaction was smaller.
- This study used multiple-group analysis and ANOVA to test moderate effects of perceived institutional system. The results showed that if worker perceived their institution system was highly “Mars”, the negative effects of work stressor on their job satisfaction was smaller. If worker perceived their institution system was highly “Venus”, the positive effects on their negative stress reaction was smaller.
Finally, we discussed the managerial implications and proposed some suggestions to future research.
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