| Summary |
Yen-Chen Lai,2007.06
Department of Transportation Technology and Management National Chiao Tung University
Logistics Service Provider (LSP) plays an important role in global supply chain management. This research attempts to make a comparison study of the most well-known global integrated logistics service providers including UPS, FedEx, DHL and BAX. The basic background and development were comprehended by the literature review and site interviews.
Organization culture, the differences of strategies and core competitiveness would be discussed after the in-depth interviews with senior managers of these four enterprises. This research revealed that all companies were converted from third party logistics providers to integrated logistics service providers. UPS and FedEx as the American companies are inclinable to centralized management, DHL and BAX as the Germany companies comparatively trend to be decentralized. Different organization cultures also have affected the companies’ development strategies. UPS proceeds with a solid steady pace; FedEx presses on innovation and new services; DHL emphasizes globalization conception; BAX focuses on freight and supply chain logistics. Besides, there is much differential competitiveness between these companies. UPS has complete North American map and strong package delivery ability; FedEx has the largest air cargo fleet and great information technology; DHL has the first-mover advantage in most regions worldwide, and good coverage to the third world; BAX has powerful information technology and ability to provide supply chain solutions to business custiomers. At last, this research collects and induces key success factors of integrated logistics service providers as follows: merging and strategic alliance timely, providing innovative service, applying advanced information technology, and focusing on the developing of business core competitiveness. |
