| Summary |
Yu-Chen Liu, 2006.06
Department of Transportation Technology and Management
National Chiao Tung University
In industrial environmental changes rapidly, product life cycle is short, industrial competition is fierce, and consumers’ rights are awakening, make enterprise is it pursue Total Quality Management (TQM). However, many enterprises' performance appraisal approach adjusts by no means along with the management strategy change, still continued to use looks at staff productivity or the service quantity traditional performance appraisal approach. Deming believes the traditional performance appraisal will destroy the pursue quality guidance enterprise, also will bring employees negative emotion and job satisfaction, so must remove the performance appraisal from the organization.
However, many scholars thought the most enterprise was still has the need to use the performance appraisal, because the organization regarding the personnel to promote, raise in salary and so on, all have to according to performance appraisal. Therefore, instead removed staff performance appraisal, they should try to find a solution to solve the inconsistent criterion problem between the quality management and the performance appraisal. Masterson and Taylor proposed "Total Performance Management (TPM)" as the quality guidance organization's performance appraisal criterion as well as the comprehensive quality control principle, they advocated this management approach will cause employees emotion and job satisfaction has the positive manner. But this issue had very few empirical studies, this study thought this issue which is worth continuing thoroughly to discuss, therefore seeks a suitable Company A, conducted an empirical study.
After reviewing related literature of organization justice, pay satisfaction and job satisfaction, this study established a model about total performance management affect job satisfaction via pay satisfaction, facet satisfaction, procedural justice, and distributive justice. This study took a quality orientation freight transport and logistic company as an example, sent out 1000 questionnaires, and get back 623 effective questionnaires.
After applying Structural Equation Modeling (SEM) for verifying causal relation among TPM, job satisfaction and other constructs. This result indicated that seven hypothesized path coefficients in the proposed model were statistically significant. Also verifying that use TPM will increase employees?perceptions of procedural justice, facet satisfaction, and job satisfaction.
Finally, according to the empirical study, this study discussed some management policies and proposed some suggestions for future the study. |
