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Trans. Planning Journal
| Title | Correlation between Salary Structure and Bus Drivers’ Stress, Satisfaction and Performance |
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| Author | Sheng-Hsiung Chang, Wei-Yueh Tseng |
| Summary | The salary of bus drivers and its structure are key factors affecting bus service quality. In this study, a conceptual framework and several hypotheses are proposed based on the literature review. An empirical study works on six Taipei city bus companies and 184 bus drivers is conducted to know if different salary structures cause different stress and satisfaction of pay perceived by bus drivers and then result in different operation performance. The results show that the threshold of revenue objections will cause salary stress perceived by bus drivers. Bus drivers with different salary structure perceive different stress and satisfaction of pay significantly. According to the analysis of LISREL, we know that salary stress and satisfaction are negative correlation; salary satisfaction will affect operation performance of drivers positively. Finally, several strategies of salary structure are suggested in the study to improve the quality of city bus service. |
| Vol. | 33 |
| No. | 3 |
| Page | 557 |
| Year | 2004 |
| Month | 9 |
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