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Trans. Planning Journal
| Title | Evaluation of the Correlation for Organizational Climate and Safety Climate within Crew Resource Management by Clusters of Pilot |
|---|---|
| Author | Shaw-Er Wang, Pong-Jen Lu, Chi-Chao Chen, Yih-Jeng Pan |
| Summary | Based on questionnaire survey data, this study took the approach of organizational conception to discuss Taiwanese pilots of different backgrounds whether they have cultural differences in the organizational climate, safety climate and Crew Resource Management or not, and to find the critical factors of organizational climate and safety climate that are highly correlated with CRM. The main findings were as follows: 1.Both organizational climate and safety climate had strong positive relationships with crew resource management; 2.Taiwanese pilots were less in expressing opinions and requests than foreign pilots. Civilian-trained pilots were more willing to request to share workloads than formerly military pilots. And, senior pilots were more active in querying requests and work assignments; 3.Under positive organizational climate (i.e., fair promotion, encourage feedback and open communication), the performance of CRM was better. Furthermore, non-punitive atmosphere would be easily created when the communication was good; 4.Pilots thought that Airlines have provided good training programs and lectures of good quality, but the airlines still need to reinforce safety. High-status and senior pilots do not value the non-punitive atmosphere. |
| Vol. | 32 |
| No. | 3 |
| Page | 527 |
| Year | 2003 |
| Month | 9 |
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