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Trans. Planning Journal
| Title | Analysis of Critical Factors in Taxi Industry Policies |
|---|---|
| Author | Shyue-Koong Chang, Chi-Hsuan Wu, Yu-Sheng Chen |
| Summary | Taxis are a vital part of public transportation in metropolitan areas, while also playing multiple roles in terms of social security, social welfare, labor employment and urban marketing. Due to the failure of government regulations, increasing operating costs and gradually expanding rapid transit network, the taxi industry has been in an inefficient operational environment with a heavy cost burden for society. First of all, this study identifies the problems of the taxi industry through in-depth interviews. Then, the study uses DEMATEL and cluster analysis to clarify the causal relationship among factors and select critical factors. The result shows stability and security of income, a sound industry system and industry acceptance of government policies are the three most critical factors. It should be noted that the quality of customer service-related factors are to be listed as affected factors. Therefore, the improvements must be directly related to these three critical factors. In addition to helping to formulate improvement programs for the taxi industry, the findings of this paper can also be applied for assessing improvement alternatives in further research. |
| Vol. | 38 |
| No. | 2 |
| Page | 173 |
| Year | 2009 |
| Month | 6 |
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