| Title | The Effects Of Quality Management Implementation, Customer Orientation And Knowledge Sharing On Organizational Citizenship Behavior And Job Performance In The Airline Industry: Evidence From China Airlines |
| Author | Edward Ku, Chun-Ming Yang, Miao-Yen Lai |
| Summary | Enforcing for the raising of customer service quality and seriously competitive situation, many organization implement the total quality management (TQM) practices to enchant operation process improving and service quality. The purpose of this study is to determine how TQM, customer orientation and knowledge sharing affect organizational citizenship behavior and job performance in China-Airlines. |
| Vol. | 40 |
| No. | 3 |
| Page | 309 |
| Year | 2011 |
| Month | 9 |
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