Institute of Transportation, MOTC

Title	Investigating Factors Affecting Organizational Citizenship Behavior and Workplace Deviant Behavior: A Case Study of Taiwan Railway Administration
Year	2022
Degree	Master
School	Department of Transportation and Communication Management Science, National Cheng Kung University
Author	Chiang, Ning-Yu
Summary	To investigate the factors affecting the organizational citizenship behavior and workplace deviant behavior of Taiwan Railway Administration (TRA) employees, this study used a structured scale to collect data from TRA employees and conducted structural equation modeling (SEM) and hierarchical regression analysis on the 421 valid replies collected. The results show that: (1) TRA employees’ perception of distributive justice and organizational support significantly and positively affect affective commitment. (2) TRA employees’ affective commitment to TRA has a significant positive effect on organizational citizenship behavior directed toward individuals and a significant negative effect on work-related deviant behavior. (3) Affective Commitment mediates the effects of Distributive Justice and Perceived Organizational Support on the Organizational Citizenship Behavior directed toward Individual and Work-related Deviant Behavior. (4) Trust in TRA moderates the effects of distributive justice and perceived organizational support on affective commitment.
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