Institute of Transportation, MOTC

      Accessible elevators are crucial facilities enabling the people with limited mobility to access mass rapid transit systems for ensuring their basic right of maintaining social and economic activities. Yet, previous research showed that people with limited mobility often encountered inconvenient experiences because of the long waiting time and lack of courtesy behavior, which may decrease their willingness to using public transportation. Therefore, to establish the potential solutions, this study proposed 14 alternative plans of improvement based on the constructs of facility improvement, management, and publicity strategies. In the stage of alternative evaluation, expert questionnaires were distributed and the
Analytic Hierarchy Process (AHP) method was conducted. Among the 14 alternative plans, four plans could be considered as priorities and another four plans could be adopted based on different situations of stations or platforms. The results of this study could be beneficial to the MRT management sector to improve the service of accessible elevators.