Institute of Transportation, MOTC

       The cabin crew dispatcher is in charge of the daily dispatch and adjustment for flight attendants, which is 24-hour shift work with different shifts for regular days and holidays.  In practice, the airline sets a standard working hour for employees in a month, avoiding large differences in working hours among all employees, to attend to the principle of fairness in working hours.  Based on the principle of fairness in working hours, we consider the modified Labor Standard Laws in 2018 and related regulations of the studied airline to develop a shift scheduling model for cabin crew dispatcher.  In particular, several constraints are related to continuous working days for employees, making it necessary to consider employee shifts in last month.  As well, each rule of Labor Standard Laws has its own limitations for working time and item, increasing difficulties in formulating the constraints.  We use the mathematical programing technique to formulate the rule after well organization.  Finally, we perform a numerical test using operating data obtained from a major airline in Taiwan.  In addition to the current rest period of 11 continuous hours, we also consider different rest periods according to the relaxation in the rest period in the modified Labor Standard Laws.  The result shows that there is no influence of the relaxation in the rest period on the crew scheduling.