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Trans. Planning Journal

Title DEVELOPMENT OF ACCESSIBLE MOBILITY SMART SERVICE PLATFORM
Author S. K. Jason Chang、Chao-Neng Chang、Ya-Wen Chen、 Jyun-Jhe Hung、Hsi-Ping Shih、Sheng-Yu Hung
Summary Taiwan will become a hyper-aged society rather than aged society. Therefore, to build a friendly travel environment for disabilities and elders becomes an important issue. This study conducted an overview of the existing accessible mobility services and identified existing service issues which can be summarized into four major aspects: passenger services, business operations and management, subsidies and supervision, as well as legislative and regulations. Based on overview results and inclusive service principle, this study developed a "Smart Accessible Mobility Service (SAMS)" platform, which is designed to allow users to make an appointment for an accessible mobility service by simply using a telephone or an APP. This platform can also take into account the functions of operations, management and supervision. Through this platform, the authorities can conduct supervision audits more quickly and effectively while operators are able to optimize the fleet management, driver management and scheduling operations. Tainan City was selected for an empirical trial for validating the inclusive design, analyzing potential benefits of the platform, and evaluating schemes to facilitate the sustainable operations. It is shown that research results could provide an important reference for formulating inclusive mobility policy in central governments, including the Ministry of Transportation and Communications and the Ministry of Health and Welfare. Research results have also shown that the SAMS provides a useful tool for local governments and operators in terms of daily operation, enhancement of service quality and increase of auditing capability in providing inclusive mobility services.
Vol. 48
No. 3
Page 179
Year 2019
Month 9
Count Views:564
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